Shipping & Ordering
About the Food
Shipping & Ordering
How will the food be shipped?
All Maine Lobster Roll and Lobster Meal Kits ship fresh – never frozen – in an insulated shipping carton with gel packs. Gel packs may thaw partially in transit. Orders will be shipped FedEx overnight only.
What is your shipping policy?
We are incredibly proud of our products and strive to deliver them in the best possible condition on the requested delivery date.
There are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
We are unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness.
In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. We reserve the right to schedule the arrival of your order earlier than estimated to prevent delays, based on operational conditions.
We not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
Customers are responsible for checking that all shipping information is correct before submitting an order. There are no returns, refunds or cancellations allowed on any orders that have shipped.
What are the available shipping methods?
You will see the available FedEx options for your address at checkout. There are two possibilities that might show up and when FedEx says they will arrive.
- FedEx Priority Overnight – Delivery the next business day by 10:30 a.m. to most businesses in the contiguous U.S. and by noon or 4:30 p.m. to residences and some rural areas
- FedEx First Overnight – Delivery the next business day morning by 8, 8:30, 9 or 9:30 a.m. to most areas; additional extended locations provide delivery by up to 2 p.m.
Where does it ship from?
Orders will ship from our facility in Sedgwick, Maine just minutes from where the lobsters are caught and processed.
Can it ship to a PO box?
We can NOT ship to PO Box addresses.
Do you ship on specific days?
Yes, delivery is only available on Wednesday, Thursday and Friday. You will be able to choose your delivery date during the checkout process.
Can I order in advance and select a delivery date in the future?
Yes, you can place an order to be shipped on the date you choose, up to 8 weeks in advance as long as it is an available arrival date of Wednesday, Thursday or Friday.
In some cases, the next available delivery date shown at checkout may be a few days or weeks away because we have hit our order limits on all previous dates.
How much is shipping?
Shipping amounts will vary depending on location and quantity ordered. You will be able to select the FedEx overnight shipping method available to your address during checkout. The rates you see are real-time FedEx rates – our contracted rates will go down as we sell more lobster each month!
What happens if my order arrives damaged?
We are incredibly careful to make sure everything is well packaged to arrive in the best possible condition. But, we understand that $#!* happens so, if you have a problem please contact us. We do require photo documentation of damage at the time the package is opened.
Can I cancel my order?
You can cancel your order up to 48 hours in advance of the delivery date. No cancellations are allowed on orders that have already shipped.
About the Food
How long will the food last in the fridge?
Each bag of Lobster meat will have a “use by” date. Please plan to consume by that date. The best way to store fresh lobster meat is in its original bag inside a container buried in ice. It will stay fresh and delicious for about a week, but please note the “use by” date.
Will the food be frozen?
No, the lobster meat is shipped fresh. However, you can freeze the lobster meat for use at a later date. My recommendation is to place the lobster meat in its original bag inside a zip top freezer bag, removing as much air as possible. Place in the freezer. Your lobster meat will live happily in the freezer for up to 6 months.
Can I freeze the Lobster Meat?
You sure can! Our Maine Lobster Meat is shipped fresh, never frozen so you can absolutely freeze some to enjoy later. My recommendation is to place the lobster meat in its original bag inside a zip top freezer bag, removing as much air as possible. Place in the freezer. Your lobster meat will live happily in the freezer for up to 6 months. When you are ready to enjoy, place the frozen lobster meat in the refrigerator to thaw fully, about 24 hours.
Is the food the same as what I get on the food truck?
Yes, you will get exactly the same components that I use on the truck to create your own Lobster Rolls at home. I will include an instruction card with easy to follow directions.
Where does the lobster come from?
The Lobster Meat we offer is from Maine Lobsters caught in our front yard – Penobscot Bay, by the hard workin’ fishing men and women of Stonington and Isle au Haut, Maine. I am honored to offer the fruits of their labors, the finest Maine Lobster available.
Is everything ready to eat or will I need to prepare it?
If ordering our Lobster Roll Kits, everything you need to prepare fresh, delicious Lobster Rolls is in the box. Directions to make em are included. Melt some buttah, toast the rolls, either mix the lobster meat with the lemon mayo for the Traditional Style or warm the lobster meat in the butter for the Hot Buttered or a combination of each, spoon into the rolls and bam. Bob’s your uncle! Easy Peasy!
All our Lobster Meat is fully cooked and ready to eat.
Can I order just the New England Split Top Rolls?
We apologize but, at this time we can only offer rolls as part of a Lobster Roll Kit.
Will you have more menu items in the future?
Yes, we are working on developing more “meal kit” type options. Please stay tuned!